Can I change my diet plan during the current subscription?
Yes, you can change the type of diet/goals you want to achieve or exclude certain ingredients from the plan at any time within the app.

How to change your diet in the purchased app?
WEB: Click on the green triangle at the top, in the upper right corner next to the avatar, then select 'Update plan' and choose the diet that suits you.
APP: Go to your profile (bottom right corner), then click on 'Settings' (top left corner) and go to 'Diet Settings' and click on the name of the current diet, then a menu with all available options will expand. In the app, you can also go to your profile and click on the name of the current diet there.

How to change your goal/weight/type of job/gender?
WEB: Click on the small triangle at the top, in the right corner next to the avatar, then go to 'Select Diet' and click on the name of your current diet; a menu with all available options will then expand.
APP: Click: Profile (bottom right corner), then click on Settings (top left corner) and navigate to 'User Information.

How do you connect the app to a fitness watch?
You can connect to 'Apple Health' or 'Google Fit'. Log in to the ELL-EVATE, app, go to your profile, enter 'Settings,' and from the list, select 'Fitness Apps,' and there, connect your account to Apple Health or Google Fit.

How to swap out a meal in my daily plan?
To replace a meal in your daily plan in the ELL-EVATE, follow these steps:

WEB:
1. Log in to your account and go to 'My Plan.'
2. Click the arrow next to the name of the meal you want to replace.
3. Scroll down and select 'Replace Meal.'
4. Choose the meal you're interested in from the meal database, adjust the calories, and click 'Add to Plan.'

APP:
1. Open the ELL-EVATE app on your device.
2. Find the tab or section with your nutrition plan.
3. Locate the meal you want to replace and select it.
4. For iOS, swipe left; for Android, go to the specific recipe, click on the three dots at the top of the screen, and choose 'Replace.'
5. Browse the available meal options and select the one you want to replace the original recipe with.
6. After making your choice, adjust the calories and confirm the changes.

Where can I find the shopping list?
To access the shopping list, open the app, and then use the 'Shopping' tab. At the top of the screen, you can choose whether ELL-EVATE, should display the list for today or a specific time frame.

How to add water intake information?
WEB:In the 'My Plan' view, click on the cup icon in the upper right corner and select the amount of water you've currently consumed.
APP: To add information about the amount of water you've consumed, use the plus button visible in the middle of the bottom part of the screen. Then click 'Add water' and select the amount you've consumed. You can also adjust your daily water intake plan using the 'Options' button visible in the upper right corner of the screen.

How to add your own meal?
WEB: Go to the favourites tab and click the plus icon, then select 'I want to add a new recipe.' Enter the name of the meal, specify the required preparation time, add ingredients. You can also describe the cooking process and add a photo. After completing the information, click the 'Save in my meals' button.
APP: To add your own meal, use the plus button visible in the middle of the bottom of the screen, click 'add food,' and then click the plus in the upper right corner and select 'create your own recipe.' Then, add the meal's name, specify the required preparation time, add ingredients. You can also describe the preparation method and add a photo. After entering the information, use the 'Save' button visible in the upper right corner of the application.

How to add a snack?
WEB: Scroll to the end of the meal plan for a given day. Select 'Add food.' Then, using the search, add items like a banana or apple, or use the plus button in the bottom left corner to add your own product or recipe.
APP: To add a snack, use the plus button visible in the middle of the bottom of the screen, click 'add food,' then use the search to add items like a banana, apple, or use the plus button in the top right corner to add your own product.

Where do you enter a discount code?
When making a purchase through the website or app, you should enter the discount code under the subscription types to choose from.

Why are there different discount codes for individual subscription plans?
These are the requirements of one of the stores (Google/Apple)

The discount code isn't working, what should I do?
If your discount code isn't working, please contact our customer support at: contact@ell-evate.com.

If I purchase access at a discounted price, will that price always apply?
The lower promotional discount applies for a specific period of time - if you purchase access to the app for a month at the discounted price, that price will be valid for one month - similarly for other cases. After that time, the app will be available at the regular price.

If I purchase the app during a promotion and link my payment card to the subscription, will the automatically deducted amount from my account after the promotional period be the promotional price or the regular one?
The promotional price of the app is defined for a limited time. Once the subscription period purchased at the promotional price expires, the cost reverts to the regular amount. It's worth catching a discount on an annual subscription at a lower price, which means that for the entire year, we will not only be observing our weight loss goals but also a lower price deducted from our account as part of the purchase :)

How to cancel a subscription?
Depending on how you made the purchase, you can cancel your subscription as follows:
1. By logging into the www.ell-evate.pl website, then clicking on the circle with your initials (located in the upper right corner), going to "Subscription," and deactivating the subscription there.
2. By changing the settings in your mobile app on your operating system (iOS/Android).

How can I change my subscription, for example, from 1-month to 12-month?
To change your subscription plan, you should first cancel your current subscription, wait until it expires, and then select the type of subscription you want.


How to purchase the app?
Open the app and select one of the available plans, then choose your payment method.

I have questions about my diet/app. How can I contact you?
It's best to use the 'Chat with a Dietitian' option - click on the plus icon visible in the app, and then 'Chat with a Dietitian.' Ask all the questions that concern you, and Kamila - our dietitian - will provide you with guidance. For matters other than those related to diet, please contact us via email at: contact@ell-evate.com.

How to find out when my subscription expires?
To find out when your subscription expires, log in to your account on a computer browser. In the upper right corner, next to your email, click on the triangle and select 'Subscription.' There, you will find all the relevant information, including the history of your purchases, such as previous plans. If you purchased the app through the App Store or Google Play, you can find subscription information directly in your App Store/Google Play account.

Is there a trial period I can use?
Yes, there is a 3-day trial period available for using the full version of the app for free.

Will my subscription renew automatically?
Yes, ELL-EVATE app is an app with a recurring payment plan.

When will new features be available?
We are constantly working on new updates. If you have any feedback about the app - what to change, what to improve, what you like, what's worth adding - please let us know, for example by leaving a review in the App Store or Google Play.

Will you be adding new recipes soon?
We are constantly adding new recipes! These are updated every month from Ellie's Instagram.